Returns and Exchanges

All goods / products are at the responsibility of the customer until they have been delivered to us.

ONLINE ORDERS
No returns, only exchanges.
 
CDC ultimately reserves the right to exchange a return if we deem it to be in an unsuitable condition and the items may be returned to you at your own cost.

Exchanges (if applicable)

We only exchange items if they are defective or damaged. If you'd like to exchange your order for the same item, send us an email at shop@citydancecorps.com. 

Returns Address

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CDC Return Policy

Our return policy for online purchases only lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several items are exempt from being returned. Non-returnable items include:

Dance Tights

Leotards

All warm up attire

Sports Bras

Accessories

Hair Accessories

Undergarments

All shoes worn with bare feet 

Ballroom Shoes

Ballet/Jazz Shoes

Custom made or special order items

Holiday Seasonal Items

Clearance items

Gift cards

DVDs

Downloadable software products

Some health and personal care items such as tights and fishnets

 

To complete your exchange, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

  

Exchanges (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.