Returns and Exchanges

If you are not 100% satisfied with your purchase you can return your goods, provided we get them back within 14 days of purchase and in perfect sellable condition*

*CDC reserves the right to deem whether returned items are in perfect sellable condition; This includes making sure returned items have all tags attached, have not been washed, shoes have not been worn, product is not damaged by customer in anyway etc. 

All goods / products are at the responsibility of the customer until they have been delivered to us.

CDC ultimately reserves the right to refuse a return if we deem it to be in an unsuitable condition and the items may be returned to you at your own cost.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you'd like to exchange your order for the same item, send us an email at shop@citydancecorps.com. 

Returns Address

Please send all returns or exchanges to the address below:
CITY DANCE CORPS
489 Queen St West, 2nd floor, Toronto Ontario CA M5V2B4.
Make sure to email us at shop@citydancecorps.com if you have any issues with your order, product, or are not satisfied with your product and would like to make a return.

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CDC Return Policy

Our return policy for online purchases only lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several items are exempt from being returned. Non-returnable items include:

Gift cards

DVDs

Downloadable software products

Some health and personal care items such as tights and fishnets

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds may be granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 14 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@citydancecorps.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  

Shipping

To return your product, you should mail your product to: 489 Queen St West, 2nd floor, Toronto Ontario CA M5V2B4.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.